Need help? We're here for you.
Contact us
Email contact@nexadecimal.com. We typically respond within 5 business days.
Common questions
How do I restore my subscription on a new device?
To restore your subscription on a new device:
- Open the Dr Storytime app
- Go to Settings (tap the gear icon)
- Tap "Restore Purchases"
- Make sure you're signed in with the same Apple ID (iOS) or Google account (Android) that you used to purchase the subscription
Note: Subscriptions are tied to your App Store or Google Play account. You must be signed in with the same account you used to purchase the subscription.
How do I manage or cancel my subscription?
You can manage your subscription in two ways:
From the app:
- Open Dr Storytime
- Go to Settings
- If you have an active subscription, tap "Manage Subscription"
- This opens your App Store (iOS) or Google Play (Android) subscription management page
Directly from App Store / Google Play:
- iOS: Settings → [Your Name] → Subscriptions → Dr Storytime
- Android: Google Play Store → Menu → Subscriptions → Dr Storytime
You can cancel anytime, and you'll continue to have access until the end of your current billing period.
How do I download stories for offline use?
Downloading stories for offline access is a Premium feature:
- Make sure you have an active Premium subscription
- Open the app and go to Settings
- In the Content section, tap "Download All Stories"
- The app will download all stories with audio narration
Once downloaded, you can listen to stories without an internet connection.
Note: Downloaded stories are stored on your device and may use significant storage space. You can delete downloaded stories anytime from Settings to free up space.
Can I use my subscription on multiple devices?
Yes. Your Premium subscription works across multiple devices on the same platform as long as:
- You're signed in with the same Apple ID (iOS) or Google account (Android)
- You restore purchases on each new device (Settings → Restore Purchases)
Note: Subscriptions purchased on iOS work on iOS devices only. Subscriptions purchased on Android work on Android devices only. Cross-platform subscriptions are not available.
Report an issue
If you're experiencing a bug or issue, please email us at contact@nexadecimal.com with details about the problem.